NOC Outsourcing

Level 2 Helpdesk and Network Operations

Outsource Your NOC.
Stay In America.

MSPs

Helpdesk and monitoring services available for MSPs. All of our engineers are trained and experienced Windows systems administrators.

Telecommunications

Services available for VoIP companies. Our engineers have extensive experience with Asterisk (including FreePBX) and 3CX.

Whitelabeled

As far as your customers are concerned, they are talking to your company – we will never tell your customers that you outsource your helpdesk.

Completely Customized

We will work with you to set up your account to your specifications, all the way down to what we say when we answer the phone.

24\7 Coverage

Coverage available 24 hours per day, seven days per week. This includes weekends and holidays at no additional cost.

Off Hours Coverage

Coverage available outside of the normal 40 hour workweek. Great for companies that only need assistance off hours.

Workweek Coverage

Coverage available for the work week - great for smaller companies that need coverage Monday through Friday.

Cost Effective, Powerful, Reliable Services

Three Options - What's Right For You?

  • Fully Dedicated
  • Semi Dedicated
  • Per Incident

Fully Dedicated NOC services mean your remote technicians will be assigned to your account 100% of the time. They will be responsible for any tasks you throw at them - this is great for high-volume support\break-fix, long term projects, client onboarding, etc.

If you sign up for our semi-dedicated NOC services, you will be able to leverage our pool of top-tier helpdesk engineers. We will integrate our management systems with your existing ticket, phone, and monitoring services, and we will be able to assist your clients with any issues they face, as well as respond to issues located on monitoring. 

With our Per Incident NOC services, you will be leveraging our team for support on a per-instance basis. When your customers open a ticket, our engineers will begin working on it for you. You pay a base fee and a small fee per incident.

Fully Dedicated

$6,999

Starting Price, Based On Coverage
  • Unlimited Support
  • Phone, Email, Live Chat
  • Completely Whitelabeled
  • Custom Projects
Choose Plane

Semi Dedicated

$5,499

Starting Price, Based On Coverage
  • Unlimited Support
  • Phone, Email, Live Chat
  • Completely Whitelabeled
  • Most Cost Effective
Choose Plane

Per Incident

$ 749

Starting Price, Based On Coverage
  • Unlimited Support
  • Email Only
  • Completely Whitelabeled
  • 2 Hour Turnaround SLA
Choose Plane

Nothing Ventured, Nothing Gained.

FREE CONSULTATION

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